Returns & Refunds policy
At Posteredge Studio, we strive to provide our customers with high-quality posters, frames, and stickers that meet their expectations.
However, we understand that there may be instances where a purchase doesn’t fit your needs. That’s why we have outlined our returns and refund policy below to ensure transparency and customer satisfaction.
Eligibility for Returns: We accept returns on products purchased directly from our website within 3 days of receipt. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items: Certain items may not be eligible for returns, including personalized items, custom orders, or anything marked as non-returnable at the time of purchase.
Initiating a Return
1. Contact Us: To initiate a return, please contact our customer service team at pixelpaste108@gmail.com. Please provide your order number and a brief explanation of why you wish to return the item.
2. Return Authorization: Once your request is received, we will review it and issue a Return Merchandise Authorization (RMA) if the return is approved. Include the RMA number on the package when sending it back.
Shipping Costs
Return Shipping Fees: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid shipping label.
Original Shipping Fees: Original shipping costs are non-refundable. However, if your return is due to our error (you received an incorrect or defective item), we will refund the original shipping costs.
Refund Process
Processing Time: Once we receive the returned item, it will be inspected, and if approved, your refund will be processed within 7-10 business days. The refund will be credited back to the original method of payment.
Partial Refunds: We reserve the right to issue a partial refund for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Damaged or Defective Items
Inspection: We take great care in handling and packaging our products. However, if you receive a damaged or defective item, please notify us within 2 days of receiving the item. To facilitate your claim, please include photographs of the damage.
Replacement or Refund: Depending on the assessment, we will either provide a replacement item at no additional charge or issue a full refund, including shipping costs.
Exchanges
Exchanges for Different Items: If you need to exchange an item for a different design or style, please return the original item according to our returns policy and place a new order for the desired item. Unfortunately, we do not offer direct exchanges at this time.
Disclaimer : We apologize, but we do not accept returns for a change of mind regarding your selection.
Contact Us For any questions or concerns regarding our returns and refund policy, do not hesitate to reach out to our customer service team. We are here to help you ensure that your experience is a positive one. Thank you for choosing POSTEREDGE STUDIO!
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail pixelpaste108@gmail.com